Product Returns & Refunds

lutuxtea.info offers a 14-day return right to ensure your satisfaction with Lulutox Detox Tea. This policy outlines the conditions, procedures, and refund terms for returning products.

Return Eligibility

You may return your product within 14 days of delivery if:

• The product is unused and in its original, unopened packaging.
• All product seals and packaging are intact.
• The product has not been damaged due to misuse or improper storage.
• You have your order confirmation and tracking number.

Products that have been opened, used, or damaged due to buyer negligence are not eligible for return.

Return Procedure

To initiate a return, follow these steps:

• Contact Support: Email or call our customer support team with your order number and reason for return.
• Receive Return Instructions: We will provide you with a return address and any additional instructions.
• Ship the Product: Pack the product securely in its original packaging and send it to the provided address. You are responsible for return shipping costs unless the return is due to our error or a defective product.
• Inspection: Upon receipt, we will inspect the product to verify it meets return conditions.

Refund Terms

If your return is approved, a refund will be issued within 5–7 business days. The refund amount includes the product price only and does not include the original delivery cost or return shipping expenses, unless the return results from our error or a defective product.

Refunds are processed to your original payment method (cash on delivery refunds are issued via bank transfer or alternative method as agreed).

Defective Products

If you receive a defective or damaged product, contact us immediately with photos as evidence. Defective products are eligible for replacement or full refund, including original delivery costs, at no additional charge to you.

Non-Returnable Items

Products that are opened, partially used, or show signs of use are not returnable. Return requests submitted after 14 days from delivery are not accepted.

Contact Support

For return inquiries or assistance, contact our customer support team. Provide your order number, product details, and reason for return. We will respond promptly and guide you through the return process.